Hal — Terms of Service
Version 2026-10-31 · Pedro Nobre Guedes Unipessoal Lda (PT518628507), Portugal · hal@hirehal.ai
Who we are. Hal is a service of Pedro Nobre Guedes Unipessoal Lda, Portugal ("Hal", "we"). These terms are between us and the business that hires Hal ("you", "the business"), represented by the person who signs up ("the owner").
1. What Hal is
Hal is an AI receptionist for appointment-based businesses. It talks to you by text message and, when you ask it to, to your clients; it keeps your appointment book, answers questions from the facts you give it, and acts in the services you connect (for example your calendar). Hal is software operated by us; it is not a person and it does not give legal, medical or financial advice.
2. Signing up and who may act
You must be at least 18 and authorised to act for the business. You sign up with a phone number that you control; everything Hal does for the business is instructed from that number (and from any other number or email you later verify). You are responsible for keeping that phone and, where you add one, that email, under your control, and for telling us at once if you lose control of either. Hal verifies ownership of a business before acting in its name on public channels (Section 5).
3. Hal acts on your instructions, as your agent
You appoint Hal to act on your behalf and in the business's name for the tasks you give it. Hal follows the policies you set (hours, services, prices, cancellation rules) and asks you before anything it is not sure about. Certain actions always need your explicit confirmation (for example a new booking until you connect a calendar, exporting your client list, changing the owner's number, deleting your data). You may stop everything at any time by texting "stop everything" to Hal.
4. Connected services are yours
When you connect a service to Hal (a calendar through its sign-in, or, later, a messaging account, a booking system or a social media account), you authorise Hal to use it on your behalf and you confirm that you are entitled to do so. You are responsible for whether each connected service permits an agent to act for you under its own terms; before Hal first uses a service of that kind we tell you what that service's stance is. If a service objects, limits or closes your account because of Hal's use, Hal stops using that service, tells you, and our liability is limited as in Section 10. Hal never evades a service's controls: it declares what it is where it can, stops at any security challenge and hands control to you.
5. Verification and disputes
Hal verifies that the person instructing it controls the business's channels before Hal speaks for the business publicly. If someone else claims your business, Hal freezes sensitive changes, tells both parties, and resolves it in favour of the stronger evidence; destructive actions on a disputed or new account are held for seven days. We never certify legal ownership of a business; we certify control of its channels at the level reached.
6. Your clients and their data
Your clients' data (names, numbers, bookings, notes you or they give Hal) is yours. You are the controller of that data and responsible for having a lawful basis to use it; we process it only to provide Hal to you (Privacy Policy). Hal tells your clients on first contact that it is an AI receptionist for your business and honours "STOP". You will not use Hal to send marketing to people who have not agreed to receive it, or to deceive anyone.
7. Your obligations
Accurate business information; lawful use; no use for anyone under 16 as a client contact without a parent; no attempts to extract other businesses' data, to make Hal act outside the business, or to probe or attack the service. We may suspend Hal for the business if these are breached, with notice where practical.
8. Fees
Hal is free during the pilot. Paid plans, when they exist, will be a flat monthly price per business, charged in advance, cancellable monthly; we give 30 days' notice of any price. Messaging on channels that bill per message (for example WhatsApp outside its free tier) is included unless the plan says otherwise.
9. Availability, changes, ending
We aim for Hal to be always on, but it may be unavailable, and connected services and messaging channels (Apple iMessage, Meta WhatsApp, carriers) may limit or stop delivery without notice; where that happens Hal reaches you on another channel you verified. We may change Hal and these terms; material changes are notified by message 30 days ahead. You may end the service at any time by message; we may end it with 30 days' notice, or at once for breach. On ending, you may ask for an export of your data; we delete it within 30 days unless law requires otherwise.
10. Liability
Hal makes mistakes: it may misunderstand a request, misread a time, or fail to deliver a message. You keep the final say over your book and your clients. To the extent the law allows, we are not liable for indirect or consequential loss, for loss caused by a connected service's actions, by a messaging channel's actions, or by your own instructions, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim (and, during the free pilot, to €100). Nothing limits liability for fraud, gross negligence or where the law does not allow limitation.
11. Indemnity
You indemnify us against third-party claims arising from your use of Hal in breach of these terms, from the data you give Hal, or from a connected service's terms, except where caused by our breach.
12. Law and disputes
Portuguese law. Courts of Lisbon, except that consumers and businesses established elsewhere in the EU keep the protections of their home law.
13. Contact
hal@hirehal.ai · Pedro Nobre Guedes Unipessoal Lda, Portugal.